GreenSlate LLC

JOB BRIEF

We are seeking a talented Windows Helpdesk Administrator to take a leading role in providing superb first-tier technical support to our global workforce and collaborate with other IT staff in handling all day-to-day IT related issues. The perfect candidate enjoys helping people, is friendly, organized, self-motivated and has no problem working in a fast-paced environment on a diverse array of challenges.

  

WHO WE ARE

GreenSlate is a leading entertainment payroll and business services company serving a wide range of award-winning feature films and television productions (scripted and unscripted). Some of our most well-known television client projects include Duck Dynasty, Love & Hip Hop, and Inside Amy Schumer. We also have a feature film portfolio that includes Moonlight, Carol, The Infiltrator, Miles Ahead, OJ: Made in America, and many others, see http://www.gslate.com for more.

 

WHAT YOU WILL DO

  • Account management for user onboarding and offboarding in a Microsoft environment: Active Directory, Office365, Skype, AzureAD, GSuite, etc.
  • Computer imaging and deployment (any previous experience with any OS imaging/deployment is a plus)
  • Create documentation for tech and non-tech audiences (Standard Operating Procedures, Admin Guides, User Guides, troubleshooting steps)
  • 1st-tier tech support to local and remote users - diagnose and resolve issues related to connectivity, OS (mostly Windows 10), permissions, hardware, software, virus remediation, phones, "how-to" questions and more (experience using any IT ticketing system is a plus)
  • Windows Updates and 3rd party software patching (any experience with WSUS, Kaseya or similar is a big plus)
  • Identify ways we can improve (process efficiency, automation, redundant software)
  • Test new products and make recommendations
  • Inventory Management ensure all assets are properly accounted for and documented
  • Must have a working knowledge of networking principles like DNS, DHCP, LAN, WAN, VPN
  • Learn every day and apply your skills to better serve our clients

 

WHO YOU ARE

  • 1-2 years of relevant work experience supporting modern Windows desktops (Windows 10 on a domain; Windows Server 2012R2 or later is a big plus)
  • Can type 35WPM+
  • Dependable, trustworthy, and ethical
  • Smarter than the average bear and having more than your share of common sense
  • Computers just "make sense" to you and you're the one showing others how to do things
  • Resourceful and motivated to find solutions
  • Ability to self-start and manage multiple tasks and competing priorities efficiently
  • Crystal-clear communication, both written and verbal - able to translate customer complaints into technical causes, and technical solutions to non-tech explanations
  • Ability to excel in an environment which demands excellence, and you feel every challenge is an opportunity to learn and grow
  • Hungry to learn and grow personally and professionally
  • Passionate, gregarious and you appreciate the value of providing a great customer service experience
  • Patient and understanding, you can help non-technical people without sounding condescending
  • Well-rounded with interests outside of work
  • A+ or MCP or other is helpful, but not required

  

WHAT YOU CAN EXPECT

  • A competitive salary and benefits
  • Play an integral part of a small team supporting every part of IT and using industry-standard technologies on a modern infrastructure
  • Be exposed to a vast array of leading-edge tech (AWS, O365, GSuite, automation, imaging and so much more)
  • Be supported, tutored and challenged to learn and grow professionally, including support for professional certifications
  • Your opinions and ideas will be listened to and debated, giving you the chance to make a difference in a dynamic environment
  • The opportunity to be a part of a growing, fast-paced team in a growing business

 

Full Job Description
GreenSlate LLC
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